All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Every order ships directly from our overseas factory for the fastest delivery time. Typical delivery times are 18-26 business days. 

Domestic Shipping

Shipping option	Estimated delivery time	Price
FREE	18 to 26 business days	$0

International Shipping

We offer FREE international shipping almost worldwide. 

At this time, we do not ship to Mexico, Russia, Ukraine, and a select few other countries. 

 

Shipping option	Estimated delivery time	Price
FREE	20 to 30 business days	$0

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GraphicRugs.com is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which may include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at Hello@GraphicRugs.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. Boxes.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at Hello@GraphicRugs.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at Hello@GraphicRugs.com.